Rail Trail Flatbread Co.

33 Main Street
Hudson, MA 01749

Recipes for collaboration: Rail Trail Flatbread Co. elevates community and staff

The Rail Trail Flatbread Co. is located in Hudson, MA. Below, the team shares some details on their business and the importance of supporting local.

Describe your business:

The Rail Trail Flatbread Co is a cozy, friendly environment where friends and family can enjoy scratch-kitchen unique spins on new American comfort food classics. We have a custom-made wood-fired oven for our flatbreads, and we feature 20 craft beers on draft and hand-crafted cocktails featuring house-made ingredients.

What makes your business unique?

Besides what we’re cooking in the kitchen and pouring behind the bar, we’re proud to tell you that we’re an “open book management” company. Open book management empowers all our team members to understand how our business works, have a say in how our company is run, and share with us when we hit our goals.

What does your business look like?

We love to keep things interesting, exciting, and fresh here at The Rail Trail Flatbread Co, so we have a seasonal menu rotation. We offer online orders, curbside pickup, and delivery services via Grubhub, DoorDash, and UberEats. We also have an incredible community that we keep in touch with on our Instagram and Facebook.

Why is it important to support businesses like yours?

We believe that all local and small businesses are important to support! Our heart and soul go into everything we do here at The Rail Trail Flatbread Co. We strive to give our guests and the local community the best food, service, and environment. Your support is everything to us, which keeps us going!

Do you want to say anything to your customers?

We LOVE you guys!!! We are very thankful for your support and feedback.

How has your business changed or adapted during the COVID-19 pandemic?

Although COVID-19 was a very tough and scary season, we learned a lot and got innovative.

After restaurants were limited to take-out and delivery, Rail Trail implemented weekly meetings. Since then, meetings have been held every Tuesday at 9 a.m., where managers, owners, and employees discuss how to better serve the public amid the pandemic.

We implemented a doorway for patrons to enter and a specific door to exit. Behind the pickup counter, the business transforms into a production line. Once used for customers, tables and chairs now hold pizza boxes that stack nearly as high as the ceiling.

We love to stay engaged with our community and knew that people were scared, sad, and bored during this time, so we began focusing on lifting up our customers by bringing an atmosphere through Facebook live with take-out kits: make your own flatbread.

We also brought New City Microcreamery ice cream pints to Rail Trail and displayed them on the freezer next to where the hosts stand. Now we can’t imagine the pints ever leaving Rail Trail!

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