Historic-inspired sleeping quarters: The Cabot Lodge offers a personalized lodging experience
The Cabot Lodge is a woman-owned hotel located in Beverly, MA. Below, the team shares some details on their business and the importance of supporting local.
About the business:
The Cabot Lodge is a 13-room boutique hotel in the heart of downtown Beverly. Our crew welcomes every guest by providing a personalized, local experience. Because we are a limited-service property, it is essential that all of our guests feel safe and comfortable even when we are not on the property to assist them in person. Our crew calls each guest prior to their arrival to go over our hotel policies and answer any questions they may have. We want each guest to have a perfect stay, and that starts with a seamless check-in process! Our smaller complexes allow guests to speak to one of our three employees and likely meet us during their stay. These interactions create a more personalized experience for each guest, and we love that they feel at home!
What does your business look like?
The Cabot Lodge is Beverly’s newest boutique hotel, located in the city’s vibrant downtown. Inspired by the sleeping quarters of historic New England Clipper Ships, our guests’ efficient accommodations are casual and comfortable. In addition, our property is within walking distance of Beverly’s best shopping and dining!
Why is it important to support businesses like yours?
Our Crew at The Cabot Lodge tries to support other local businesses whenever possible. We find that small businesses are what make Beverly, and the North Shore, a truly remarkable place to live and visit. We currently provide our guests with coffee from Atomic Coffee Roasters, bath products from Firsthand Supply, and locally made mattresses from Gardner Mattress in Salem. We must work together as a community and a team to support each other daily.
How has your business changed or adapted during the COVID-19 pandemic?
The Cabot Lodge opened in October of 2019, just four months before the pandemic hit. As a limited-service property, our business model offered keyless entry from the start. Our guests use the self-check-in process using FLEXIPASS Bluetooth mobile keys, where they can access the front door and their rooms with their smartphones. This check-in process limits interactions with staff members and creates an environment where guests feel more comfortable staying with us. As we have been able to keep our doors open through the entire pandemic, we have learned that communication is key. A team member contacts each guest before their arrival to ensure that they have all of the information they need before their stay. Though we have had our share of challenges, it has been much easier for us to adapt than some of the larger properties in the area because we already had these systems in place.