Hampton Inn - Franklin Location

735 Union Street
Franklin, MA 02038

Hospitality matters: Franklin’s Hampton Inn bands with locals to thrive

The Hampton Inn Franklin/Milford is located in a quiet residential neighborhood in Franklin, near three restaurants that are all within walking distance. Walkers and runners alike have enjoyed the area since the Hampton Inn opened in 2000. Other local attractions include Gillette Stadium, Dean College, and Wrentham Premium Outlets. The hotel’s management team reflected on the past year and their outlook for the future of their business.

How did COVID-19 impact your business?

April to June is usually a peak travel season for our visitors and guests. However, the pandemic forced us to close our doors during that period in 2020, which has had a lasting effect on our finances and our staffing team. And we know we’re not alone – we are part of a larger travel ecosystem that includes airlines, car rental, restaurants, Uber, and Lyft. We’re all facing similar challenges, while remaining committed to keeping our staff and guests safe.  

What’s your outlook for the future of the industry?

The hotel and hospitality industry has been hard-hit by the pandemic, and we aren’t going to recover overnight. That’s why it is so important that local businesses – like the hotels in our area – band together during this time. The My Local MA campaign is a great vehicle for educating the public about the importance of supporting small businesses, while also offering the local businesses themselves resources and a platform for sharing their stories. 

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